Presenter: Phillip Swearingen
Apply Lean to Improve the Customer Experience
§ What do customers find of value in your service or product
§ Lean and Six Sigma Principles help businesses drive to deliver what Customers want!
§ How can lean and Six Sigma improve your customer’s experience?
§ Where do you start?
§ Where does it end?
§ Learning Outcomes:
§ Learn how to:
§ Break the chains that hold you hostage to an individual employee skills,
§ Reduce training time/on boarding of new employees,
§ Get employees work to the top of their skill/licensure,
§ Reduce customer complaints,
§ Improve employee and customer satisfaction,
§ Become a more responsive organization to customer needs
§ Grow your business with the resources you already have.