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Apply Lean to Improve the Customer Experience

  • 21 Sep 2016
  • 6:00 PM - 8:00 PM
  • Ft Myers Chamber of Commerce


  • Members Free

Registration is closed

Presenter: Phillip Swearingen

 Apply Lean to Improve the Customer Experience

§   What do customers find of value in your service or product

§   Lean and Six Sigma Principles help businesses drive to deliver what Customers want!

§   How can lean and Six Sigma improve your customer’s experience?

§   Where do you start?

§   Where does it end?

§   Learning Outcomes:

§   Learn how to:

§   Break the chains that hold you hostage to an individual employee skills,

§   Reduce training time/on boarding of new employees,

§   Get employees work to the top of their skill/licensure,

§   Reduce customer complaints,

§   Improve employee and customer satisfaction,

§   Become a more responsive organization to customer needs

§   Grow your business with the resources you already have.

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